We didn’t add video, we started with it.
Go Instore is not another chat platform. We’re video first for the best customer experience, and the most revenue uplift.
Don’t just take our word for it…
“…Since its introduction, we have seen 4.8/5* customer satisfaction rates and average order values increase by up to 48% as customers explore our beautiful collections and find the perfect products with the help of our in-store experts.”
The White Company Digital Team.
The world’s most consumer-focused e-commerce companies are choosing live video shopping.
“We are constantly seeking ways to enhance the customer experience. Video-powered retail gives our customers the opportunity to instantly connect with store experts and enjoy a personalised H&M HOME shopping experience that has previously only been available by a visit to the physical store.” Saleh Alshaya, President – H&M HOME
Engage with your customers from your website.
Advice via 1:1 or 1-to-many interactions with your in-store experts.
Increase customer loyalty and create lasting relationships.
Choose the right live video shopping provider
We have powered live video experiences to millions of customers around the globe.
2.7+ million consumers used Go Instore in 2021
CLOSE THE GAP BETWEEN ONLINE AND INSTORE
On-demand video or by appointment for the ultimate VIP experience all whilst increasing conversion rates
“The HP Go Instore Initiative has been one of our most successful from an Omnichannel perspective. The fact that we can connect the digital world to the physical world, delivering customers a VIP experience from the comfort of their own home, is something that we are very proud of at HP…”
Brian Chavrimootoo, Global Retail Programme Manager, HP
Data insights are there to support and help you increase conversion rates on your e-commerce site whilst uncovering new opportunities
“Live across 6 countries, since launch, shoppers are enjoying our Remote Shopping Assistant service as it averages a 94% customer satisfaction score. It is also increasing our UK conversion rates with a 30% increase in AOV so our digital investment is really paying off”
Ian Russell, Digital Delivery Director, Pandora
CHECKLIST: What to look for in a vendor
Download our checklist to discover what you need to consider when buying a live video solution.