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The State of Live Commerce

A data report by Go Instore,

an Emplifi Company

Download the official report!

Live Video Shopping: the future of retail has arrived

Delivering the ultimate customer experience is nothing without efficient use of the data. That’s why we’ve created the first official data report for Go Instore, an Emplifi company.

Harvesting the vast and valuable data from 2021 has allowed us to produce a report filled with key insights, trends and analysis. 

In this report you’ll find details on:
  • Demand by industry
  • Regional insights
  • How to accelerate ecommerce sales during topical occasions
  • How to leverage your customer experience through live video shopping
  • Star of the Quarter

Live Commerce has transformed the way we shop and is trusted by the world’s greatest brands

The in-store experience for your online customers

ONE-TO-ONE

Instantly connect customers with the right store experts

ONE-TO-MANY

A shoppable experience to engage and inspire your audience that converts

APPOINTMENT

BOOKING

Let your customers book a virtual shopping experience at a time that suits them.

Book a demo and we’ll take care of the rest

“By partnering with Go Instore, we’re able to deliver the same level of expert advice and guidance regardless of how customers interact with us. We couldn’t be prouder of our store colleagues, so this a perfect solution to continue driving our pet care experience forwards. Go Instore's live video solution has helped Pets at Home deliver for our customers when and where they need it the most. As a pet care business that offers a wide variety of services and product solutions, we want to create a joined-up pet care experience so that our customers know they will receive the same great level of service however they choose to shop with us.”

“90% of customers want to sit on a sofa before they purchase it. This isn’t always possible due to the often remote locations of our stores. Go Instore’s one-to-one solution has enabled our customers to trust the sales expert on the other side of the line to test out the sofa for them before completing their purchase. Our Sofologists are able to create an instant connection with customers and remove any friction from the buying journey.”

“Cycle Show, one of our biggest marketing exhibitions, was cancelled due to the pandemic – so we decided to take it online with Go Instore. The reach exceeded what we would expect to see at the in-person show with tens of thousands, possibly even hundreds of thousands, tuning in. ShopStream is the best way of leveraging our top of the range showroom and committed store staff to build a true omnichannel business that millions of customers around the world can enjoy.”

“Our M&S Video Expert service helps us to offer our customers flexible, easy and rewarding shopping experiences whether they choose to shop online, in-store, or both. We are building a shopping experience that’s fit for the future as our colleagues offer the same renowned experience expected in-store, to online customers, having started on Furniture, we have expanded to menswear and will launched on Lingerie in September 2021.”