Skip to main content

Forget physical vs online – it’s not either or; offline and online is the new standard for retail and at Go Instore we have years of experience and some of the best experts in the business who are taking retail to the next level.  

Our experts are here to help retailers create the ultimate omnichannel experience which is why we have set up a top tip’s webinar series providing key insights to help you increase sales and boost your business using video retail. 

On July 22nd at 4pm BST we’ll be kicking off our top tips series outlining the business case for video retail and its necessity in 2021 then looking at ensuring implementation runs smoothly and how you can ensure your video converts into sales 

Listen On Demand: Top tips to implement video retail and create the ultimate omnichannel experience. 

On August 14th we’ll be moving your video retail up a notch with tips on engagement. Data and insights are key to boosting sales so our experts will show you how to analyze data to help both your in-store experts and your online customers. 

Listen On Demand: Top tips to engage your customers with video retail   

All our top tips webinars will include real life customer success stories and if you can’t attend on the day make sure you register anyway and we’ll share the recordings with you and hot case studies do you have everything you need to know to build a future for your store so you can meet your customers where they are. 


Roger Sowerbutts, Global VP of Sales and Marketing – I lead the phenomenal sales and marketing team worldwide here at Go Instore. I have spent my 25+ year career in software and solutions. I have run two start ups as CEO and VP Sales in rapid scale ups globally. 

Ben Lees, Business Analyst, Go Instore – I work closely with our CSM’s and Data teams, to ensure each account is optimised and achieving their full potential. Together we use an array of data analysis and our best practise strategies, to help our clients maximise their potential opportunities with their customers 

Inshal Javaid, Implementation Manager, Go Instore – I ensure a seamless onboarding experience for all our partners with an aim to drive success from the moment Go Instore goes live. 

Brian Cassidy, Head of Optimisation, Go Instore – I look after the client onboarding process and the on-going improvements and the sharing of best practise across all our clients and internal teams 

“By partnering with Go Instore, we’re able to deliver the same level of expert advice and guidance regardless of how customers interact with us. We couldn’t be prouder of our store colleagues, so this a perfect solution to continue driving our pet care experience forwards. Go Instore's live video solution has helped Pets at Home deliver for our customers when and where they need it the most. As a pet care business that offers a wide variety of services and product solutions, we want to create a joined-up pet care experience so that our customers know they will receive the same great level of service however they choose to shop with us.”

“90% of customers want to sit on a sofa before they purchase it. This isn’t always possible due to the often remote locations of our stores. Go Instore’s one-to-one solution has enabled our customers to trust the sales expert on the other side of the line to test out the sofa for them before completing their purchase. Our Sofologists are able to create an instant connection with customers and remove any friction from the buying journey.”

“Cycle Show, one of our biggest marketing exhibitions, was cancelled due to the pandemic – so we decided to take it online with Go Instore. The reach exceeded what we would expect to see at the in-person show with tens of thousands, possibly even hundreds of thousands, tuning in. ShopStream is the best way of leveraging our top of the range showroom and committed store staff to build a true omnichannel business that millions of customers around the world can enjoy.”

“Our M&S Video Expert service helps us to offer our customers flexible, easy and rewarding shopping experiences whether they choose to shop online, in-store, or both. We are building a shopping experience that’s fit for the future as our colleagues offer the same renowned experience expected in-store, to online customers, having started on Furniture, we have expanded to menswear and will launched on Lingerie in September 2021.”