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The third instalment in our ‘Top Tips’ series is a special one. We have been discussing the long-awaited Black Friday. 

Our in-house experts are back and clued up with fresh knowledge. This time, we have been sharing tips on:

  • How to maximise sales during the seasonal period. 
  • How to utilise data to provide the necessary insight to deal with surging calls (Go Instore received a massive 500 calls every 7 minutes on Black Friday 2020!) 
  • How to best optimise your video-powered retail. 

Leading the panel will be Roger Sowerbutts: VP of Sales and Marketing, Ben Lees, our Business Data Analyst, and Katie Jameson, Go Instore’s Head of Marketing,

All of our Top Tips webinars include real-life customer success stories. We can’t wait to share with you what we’ve been up to! And if you missed our other Top Tips webinars, don’t worry- there’s still time to catch up.                                             

Check out Top Tips 1 here, and Top Tips 2 here.

Listen to the recording here. 

#goinstore #letsgo

“By partnering with Go Instore, we’re able to deliver the same level of expert advice and guidance regardless of how customers interact with us. We couldn’t be prouder of our store colleagues, so this a perfect solution to continue driving our pet care experience forwards. Go Instore's live video solution has helped Pets at Home deliver for our customers when and where they need it the most. As a pet care business that offers a wide variety of services and product solutions, we want to create a joined-up pet care experience so that our customers know they will receive the same great level of service however they choose to shop with us.”

“90% of customers want to sit on a sofa before they purchase it. This isn’t always possible due to the often remote locations of our stores. Go Instore’s one-to-one solution has enabled our customers to trust the sales expert on the other side of the line to test out the sofa for them before completing their purchase. Our Sofologists are able to create an instant connection with customers and remove any friction from the buying journey.”

“Cycle Show, one of our biggest marketing exhibitions, was cancelled due to the pandemic – so we decided to take it online with Go Instore. The reach exceeded what we would expect to see at the in-person show with tens of thousands, possibly even hundreds of thousands, tuning in. ShopStream is the best way of leveraging our top of the range showroom and committed store staff to build a true omnichannel business that millions of customers around the world can enjoy.”

“Our M&S Video Expert service helps us to offer our customers flexible, easy and rewarding shopping experiences whether they choose to shop online, in-store, or both. We are building a shopping experience that’s fit for the future as our colleagues offer the same renowned experience expected in-store, to online customers, having started on Furniture, we have expanded to menswear and will launched on Lingerie in September 2021.”