Top Tips to Implement Live Video Retail
IN THIS WEBINAR…
What we learnt from the Experts:
More than ever, consumers want the humanised experience
Availability is key. By offering appointment services, we retain customers even in our offline hours.
Using our Test and Learn service with advisors familiarises them with the process before they go live. This increases advisor confidence and keeps the customer journey as natural as possible.
Customer satisfaction scores are proof of success. Using this data is key to ensure your consumers are happy with the service – and with a 94% satisfaction rate, we think we’re doing pretty good!
The Go Instore user experience is optimum. Our team of experts ensure smooth network running by a vigorous testing process and network evaluation, such as conducting on-site calls and identifying black spots.
We have specialisms by language, location and product. We use category routing to route consumers directly to an in-store specialist in the right department.
We’re trusted by the world’s greatest brands
The in-store experience for your online customers
Instantly connect customers with the right store experts
A shoppable experience to engage and inspire your audience that converts
Let your customers book a virtual shopping experience at a time that suits them.