Think: Retail On-Demand
The Pandora Story
Discover what happens when Pandora implements Go Instore
IN THIS WEBINAR
You will hear the story of how Pandora discovered new metrics to help significantly improve its customer service.
Long gone are the days of dreaded queue times and bidding for the attention of the staff member! With Go Instore, consumers are given all the benefits of the in-store experience, without having to physically visit a retailer.
Pandora was only too aware of how important it was for customers to be able to see and visualise jewellery purchases before they parted with their money. Go Instore, ensured the digital experience was as immersive as it possibly could be, with HD technology and live product demonstrations.
Go Instore gave Pandora the ability to assess the peaks and troughs like never before. Before Go Instore, there was no metric for time spent with customers, the number of customers served, or customer satisfaction.
Ian and Roger discuss how Pandora is able to effectively collate this data and use it to improve their services and improve customer satisfaction. Watch it now, below.
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