Think: Retail On-Demand
The Natural Baby Shower Story
Connecting offline & online worlds and what it has meant for customer experience
IN THIS WEBINAR
To make up for lost footfall during the pandemic, Natural Baby Shower started using Go Instore to enhance its customer’s online experience.
The results were incredible, and customers are continuing to use the service to see the products live, before they buy!
Implementation is effortless, and the advisors love it – Our training sessions with in-store advisors keeps them confident and with a 37% conversion rate for our team. We know they are doing a great job!
No Footfall, No Problem – 95% of revenue driven through eCommerce; but by channelling online traffic to physical stores, Go Instore kept in-store advisors busy and online customers receiving humanized assistance.
Brand Awareness is Better than Ever – As a well-known online retailer, Natural Baby Shower found that many customers were surprised that they had physical stores! Since implementing Go Instore, awareness of physical stores had led to increased footfall.
We’re trusted by the world’s greatest brands
The in-store experience for your online customers
ONE-TO-ONE
Instantly connect customers with the right store experts
ONE-TO-MANY
A shoppable experience to engage and inspire your audience that converts
APPOINTMENT
BOOKING
Let your customers book a virtual shopping experience at a time that suits them.
