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Currys PC World understands that if customers can’t physically go into their stores, they have to bring the store to them. By teaming with Go Instore, Currys PC World found the perfect solution to enhance their customers’ digital shopping journey. As all retailer’s commerce platforms became the central hub of shopping during the Covid-19 mandatory lockdown, digital shopping became more important than ever before.

Not only has ShopLive been an overwhelmingly positive experience for Currys PC World’s customer base, (consistently scoring an average of 94% customer satisfaction) but it has helped their shop staff work as remote shopping assistants throughout lockdown and serve their customers who are unable to shop in physical stores as lockdown is eased in the UK.

The Go Instore team is extremely proud to provide a platform that creates meaningful connections between staff and customers, all whilst ensuring the safety of both parties.

Watch ShopLive come to life in the new Currys PC World ad (which may we add – received 250k views on YouTube in just 4 days!).

“By partnering with Go Instore, we’re able to deliver the same level of expert advice and guidance regardless of how customers interact with us. We couldn’t be prouder of our store colleagues, so this a perfect solution to continue driving our pet care experience forwards. Go Instore's live video solution has helped Pets at Home deliver for our customers when and where they need it the most. As a pet care business that offers a wide variety of services and product solutions, we want to create a joined-up pet care experience so that our customers know they will receive the same great level of service however they choose to shop with us.”

“90% of customers want to sit on a sofa before they purchase it. This isn’t always possible due to the often remote locations of our stores. Go Instore’s one-to-one solution has enabled our customers to trust the sales expert on the other side of the line to test out the sofa for them before completing their purchase. Our Sofologists are able to create an instant connection with customers and remove any friction from the buying journey.”

“Cycle Show, one of our biggest marketing exhibitions, was cancelled due to the pandemic – so we decided to take it online with Go Instore. The reach exceeded what we would expect to see at the in-person show with tens of thousands, possibly even hundreds of thousands, tuning in. ShopStream is the best way of leveraging our top of the range showroom and committed store staff to build a true omnichannel business that millions of customers around the world can enjoy.”

“Our M&S Video Expert service helps us to offer our customers flexible, easy and rewarding shopping experiences whether they choose to shop online, in-store, or both. We are building a shopping experience that’s fit for the future as our colleagues offer the same renowned experience expected in-store, to online customers, having started on Furniture, we have expanded to menswear and will launched on Lingerie in September 2021.”