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Host a fully staged product launch with our Broadcast LIVE feature and give your customers a chance to book an appointment to speak to an expert when they are ready to buy! 

We provide the world’s leading instant, immersive, live video shopping experience that is intuitive and engaging. All because we want to make online shopping as good as the real experience.  We’ve further improved our broadcast and appointments features to ensure we are constantly evolving the experience for our customers and ultimately their customers. 

Broadcast live: One-to-Many live video the ultimate party where you can create shoppable live events to an unlimited number of viewers. You can reach an unlimited number of customers, host a broadcast on your website category pages, or on your social media channels. With a Q&A feature and links to our 1:1 live video shopping, customers are highly engaged with the in-store expert which leads to 1-in-6 shoppers adding to their basket after the session! 

 Appointments: Allow your customers to book a two-way video call with an in-store expert! This virtual personal shopping experience results in 70% of appointments ending with a sale! 

 Here’s our coverage roundup! 

Retail Technology Innovation Hub

Charged Retail

Retail Systems

PCR Magazine

Just Entrepreneurs

“By partnering with Go Instore, we’re able to deliver the same level of expert advice and guidance regardless of how customers interact with us. We couldn’t be prouder of our store colleagues, so this a perfect solution to continue driving our pet care experience forwards. Go Instore's live video solution has helped Pets at Home deliver for our customers when and where they need it the most. As a pet care business that offers a wide variety of services and product solutions, we want to create a joined-up pet care experience so that our customers know they will receive the same great level of service however they choose to shop with us.”

“90% of customers want to sit on a sofa before they purchase it. This isn’t always possible due to the often remote locations of our stores. Go Instore’s one-to-one solution has enabled our customers to trust the sales expert on the other side of the line to test out the sofa for them before completing their purchase. Our Sofologists are able to create an instant connection with customers and remove any friction from the buying journey.”

“Cycle Show, one of our biggest marketing exhibitions, was cancelled due to the pandemic – so we decided to take it online with Go Instore. The reach exceeded what we would expect to see at the in-person show with tens of thousands, possibly even hundreds of thousands, tuning in. ShopStream is the best way of leveraging our top of the range showroom and committed store staff to build a true omnichannel business that millions of customers around the world can enjoy.”

“Our M&S Video Expert service helps us to offer our customers flexible, easy and rewarding shopping experiences whether they choose to shop online, in-store, or both. We are building a shopping experience that’s fit for the future as our colleagues offer the same renowned experience expected in-store, to online customers, having started on Furniture, we have expanded to menswear and will launched on Lingerie in September 2021.”