Our Co-Founder Aman Khurana spoke BBC Click for a special episode on the ‘Future of Retail’. With retailers re-opening and customers beginning to visit stores as lockdown is eased, BBC Click investigated the innovative solutions retailers are employing to ensure customers remain safe while shopping.
Video-powered retail is in Go Instore’s DNA, and it’s been critical in enabling retailers to continue to deliver in-store experiences to customers from the comfort and safety of their homes. Not only is Go Instore helping customers shop better and more safely in these uncertain times we find ourselves in, but it is also helping retailers to un-furlough staff and work remotely throughout the covid-19 pandemic.
The ability to speak directly to a live expert dramatically streamlines the customer journey, ensuring higher conversion and customer satisfaction rates for retailers. “Customers are loving this, especially those who are shielding, vulnerable, or homeschooling their kids. They are all very grateful that they can speak to a person rather than browsing on the internet, looking for answers on 20 different websites” said Rebecca Bhore, Curry’s PC World ShopLive Expert.
Retail is changing and for retail to move forward in this new channel of shopping, retailers need to adapt. Go Instore is helping them to do just that and give them the in-store experience, wherever they may be.
In case you missed it, you can catch us on BBC Click here: https://www.youtube.com/watch?v=USiL6MZ9Iw8&feature=youtu.be