Skip to main content

1. Age is just a number! 

At Go Instore we pride ourselves on making our service as easy as possible to use. So, no matter what age you are, or how technologically challenged you may be, you can use Go Instore and receive that all important in-store experience from the comfort of your home. 

2. It’s question time! 

No question is too difficult to ask or answer when you’re shopping via video retail! Questions that won’t work over a chat-bot like “Can you demonstrate how that works”, or “can you show me the texture of that fabric” are made easy when your in-store expert can show you over video call. 

3. Restoring that in-store x customer bond 

Customers and in store staff alike enjoy forming a relationship! Providing that personal shopping experience online when customers are in their own homes and can’t be seen means they’re relaxed and eager to shop with the confidence of their in-store expert.

4. Customers want more! 

As Dali says, customers want to see this everywhere! The demand is there – we know customers want that in-store experience from their own homes and with Go Instore you can. Providing an omni-channel experience is now vital for retailers.  

5. It’s exciting to be a part of! 

Dali loves using Go Instore! It’s exciting to connect with customers in a different way and ensure those browsing online receive the same level of personal service, as if they were shopping in store.  

“By partnering with Go Instore, we’re able to deliver the same level of expert advice and guidance regardless of how customers interact with us. We couldn’t be prouder of our store colleagues, so this a perfect solution to continue driving our pet care experience forwards. Go Instore's live video solution has helped Pets at Home deliver for our customers when and where they need it the most. As a pet care business that offers a wide variety of services and product solutions, we want to create a joined-up pet care experience so that our customers know they will receive the same great level of service however they choose to shop with us.”

“90% of customers want to sit on a sofa before they purchase it. This isn’t always possible due to the often remote locations of our stores. Go Instore’s one-to-one solution has enabled our customers to trust the sales expert on the other side of the line to test out the sofa for them before completing their purchase. Our Sofologists are able to create an instant connection with customers and remove any friction from the buying journey.”

“Cycle Show, one of our biggest marketing exhibitions, was cancelled due to the pandemic – so we decided to take it online with Go Instore. The reach exceeded what we would expect to see at the in-person show with tens of thousands, possibly even hundreds of thousands, tuning in. ShopStream is the best way of leveraging our top of the range showroom and committed store staff to build a true omnichannel business that millions of customers around the world can enjoy.”

“Our M&S Video Expert service helps us to offer our customers flexible, easy and rewarding shopping experiences whether they choose to shop online, in-store, or both. We are building a shopping experience that’s fit for the future as our colleagues offer the same renowned experience expected in-store, to online customers, having started on Furniture, we have expanded to menswear and will launched on Lingerie in September 2021.”