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To ensure we are doing all we can to protect our customers, last year we took the steps to become ISO 27001 (Information Security) and ISO 27701 (Data Privacy) certified. We decided to become early adopters of the latter as we want to do everything in our power to provide the highest level of privacy and security for those we work with.  

As the number one video powered retail provider information security is up there as one of the most important things to be aware of as it should be for any technology company so taking these steps is of the upmost importance for us, our customers and our shareholders, not just for regulatory requirements.  

Go Instore will continue be vigilant with information security and data privacy. We will continue to be leaders and early adopters, so you know your data is safe with us and to take everything to the next level we run on an enterprise-grade scalable architecture in AWS whilst adhering to all key DPA and GDPR requirements. 

On receiving our accreditations, Antoine Boatwright our CIO said “As proud as we are of these achievements, we also recognise that this is a journey.” 

“By partnering with Go Instore, we’re able to deliver the same level of expert advice and guidance regardless of how customers interact with us. We couldn’t be prouder of our store colleagues, so this a perfect solution to continue driving our pet care experience forwards. Go Instore's live video solution has helped Pets at Home deliver for our customers when and where they need it the most. As a pet care business that offers a wide variety of services and product solutions, we want to create a joined-up pet care experience so that our customers know they will receive the same great level of service however they choose to shop with us.”

“90% of customers want to sit on a sofa before they purchase it. This isn’t always possible due to the often remote locations of our stores. Go Instore’s one-to-one solution has enabled our customers to trust the sales expert on the other side of the line to test out the sofa for them before completing their purchase. Our Sofologists are able to create an instant connection with customers and remove any friction from the buying journey.”

“Cycle Show, one of our biggest marketing exhibitions, was cancelled due to the pandemic – so we decided to take it online with Go Instore. The reach exceeded what we would expect to see at the in-person show with tens of thousands, possibly even hundreds of thousands, tuning in. ShopStream is the best way of leveraging our top of the range showroom and committed store staff to build a true omnichannel business that millions of customers around the world can enjoy.”

“Our M&S Video Expert service helps us to offer our customers flexible, easy and rewarding shopping experiences whether they choose to shop online, in-store, or both. We are building a shopping experience that’s fit for the future as our colleagues offer the same renowned experience expected in-store, to online customers, having started on Furniture, we have expanded to menswear and will launched on Lingerie in September 2021.”