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“The best conversion rate that retailers are going to get on their website is by introducing live video to support the shopping journey” – Andre Hordagoda.

Our Co-CEO, Andre Hordagoda, featured as a lead panelist in the latest DECODE Retail Webinar hosted by Frenchweb.Fr, in partnership with FAB Ventures Co-Creation Studio. The panel featured retail industry entrepreneurs who are revolutionising and shaping the future of retail.

Kaeya Munjamar, is the CEO of the SwayPay app, that allows customers to use social media posts as currency, in online stores, and Quentin Lebeau, CEO of Toky Woky, a community-building platform designed to enhance consumer loyalty, joined Andre on the panel.

Together, Andre, Kaeya and Quentin discussed how their platforms and technology are solving critical retail business challenges, and how all of their business models are geared to thrive despite the impact of COVID-19 upon the retail sector.

Webinar attendees raised important questions for Go Instore, such as “how do you differentiate from your competitors?”. “We are experiential and a video-first technology provider with no initial text-chat involved. With a click of a button – you’re in the store!”, affirmed Andre.

Stay tuned for more news about Go Instore webinars very soon!

Go Instore Team

“By partnering with Go Instore, we’re able to deliver the same level of expert advice and guidance regardless of how customers interact with us. We couldn’t be prouder of our store colleagues, so this a perfect solution to continue driving our pet care experience forwards. Go Instore's live video solution has helped Pets at Home deliver for our customers when and where they need it the most. As a pet care business that offers a wide variety of services and product solutions, we want to create a joined-up pet care experience so that our customers know they will receive the same great level of service however they choose to shop with us.”

“90% of customers want to sit on a sofa before they purchase it. This isn’t always possible due to the often remote locations of our stores. Go Instore’s one-to-one solution has enabled our customers to trust the sales expert on the other side of the line to test out the sofa for them before completing their purchase. Our Sofologists are able to create an instant connection with customers and remove any friction from the buying journey.”

“Cycle Show, one of our biggest marketing exhibitions, was cancelled due to the pandemic – so we decided to take it online with Go Instore. The reach exceeded what we would expect to see at the in-person show with tens of thousands, possibly even hundreds of thousands, tuning in. ShopStream is the best way of leveraging our top of the range showroom and committed store staff to build a true omnichannel business that millions of customers around the world can enjoy.”

“Our M&S Video Expert service helps us to offer our customers flexible, easy and rewarding shopping experiences whether they choose to shop online, in-store, or both. We are building a shopping experience that’s fit for the future as our colleagues offer the same renowned experience expected in-store, to online customers, having started on Furniture, we have expanded to menswear and will launched on Lingerie in September 2021.”