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1. Live events cancelled? Not a problem with Broadcast live features! 

With live events being cancelled, Ribble turned to Broadcast to show off their new products. They reached 10X the amount of people using the broadcast feature on their website, Facebook & YouTube than they would have at the in-person event. 

2. The staff love it! 

Not only do customers enjoy talking to an in-store expert, but the in-store experts love using Go Instore to connect with customers. The staff’s passion for cycling is so easily captured via video for the online journey! 

3. Customers keep coming back! 

Through the data insights Go Instore provides, the Ribble team can see that the same customers keep coming back and using Go Instore to ask all their cycling related questions – they’re hooked! 

4. Introducing a global customer base! 

With a limited number of incredible stores, Go Instore allows Ribble to take customers from around the world into their showroom no matter how far away they are! 

5. The stats tell all…  

Let the numbers do the talking! Matt Lawson says 15-20% of all their transactions have used Go Instore at a point in their journey. And the AOV while using Go Instore is the same as when customer’s shop online – 43% higher than e-commerce! 

“By partnering with Go Instore, we’re able to deliver the same level of expert advice and guidance regardless of how customers interact with us. We couldn’t be prouder of our store colleagues, so this a perfect solution to continue driving our pet care experience forwards. Go Instore's live video solution has helped Pets at Home deliver for our customers when and where they need it the most. As a pet care business that offers a wide variety of services and product solutions, we want to create a joined-up pet care experience so that our customers know they will receive the same great level of service however they choose to shop with us.”

“90% of customers want to sit on a sofa before they purchase it. This isn’t always possible due to the often remote locations of our stores. Go Instore’s one-to-one solution has enabled our customers to trust the sales expert on the other side of the line to test out the sofa for them before completing their purchase. Our Sofologists are able to create an instant connection with customers and remove any friction from the buying journey.”

“Cycle Show, one of our biggest marketing exhibitions, was cancelled due to the pandemic – so we decided to take it online with Go Instore. The reach exceeded what we would expect to see at the in-person show with tens of thousands, possibly even hundreds of thousands, tuning in. ShopStream is the best way of leveraging our top of the range showroom and committed store staff to build a true omnichannel business that millions of customers around the world can enjoy.”

“Our M&S Video Expert service helps us to offer our customers flexible, easy and rewarding shopping experiences whether they choose to shop online, in-store, or both. We are building a shopping experience that’s fit for the future as our colleagues offer the same renowned experience expected in-store, to online customers, having started on Furniture, we have expanded to menswear and will launched on Lingerie in September 2021.”