‘We believe that online experiences
should be as good as in-store, or better’
Meet your customers where they are. The in-store experience, online.
‘We believe that online experiences
should be as good as in-store, or better’
Meet your customers where they are. The in-store experience, online.
Go Instore was founded by two retail technology veterans in 2014, who anticipated the rise in live video across all aspects of life and created a solution to close the gap between digital and online that would alter the way we shop.
Go Instore has powered live video-retail experiences to millions of customers around the globe and empowered retail staff to work from (quite literally) anywhere.
The best retail customer experiences are delivered in person. At Go Instore, we believe that in a world of constant digital transformation, that shouldn’t change. We continue to provide the world’s leading instant live video shopping experience that is intuitive and engaging.
⬤ Location
Go Instore has powered live video-retail experiences to millions of customers around the globe and empowered retail staff to work from (quite literally) anywhere.
⬤ Recognition
Go Instore powers video retail for the world’s greatest brands and retailers, leading the way in transforming retail and winning awards while we’re at it.
⬤ Environment
We create a happy and safe working environment for staff, whilst providing the in-store video shopping experience for customers.
“By partnering with Go Instore, we’re able to deliver the same level of expert advice and guidance regardless of how customers interact with us. We couldn’t be prouder of our store colleagues, so this a perfect solution to continue driving our pet care experience forwards. Go Instore's live video solution has helped Pets at Home deliver for our customers when and where they need it the most. As a pet care business that offers a wide variety of services and product solutions, we want to create a joined-up pet care experience so that our customers know they will receive the same great level of service however they choose to shop with us.”
“90% of customers want to sit on a sofa before they purchase it. This isn’t always possible due to the often remote locations of our stores. Go Instore’s one-to-one solution has enabled our customers to trust the sales expert on the other side of the line to test out the sofa for them before completing their purchase. Our Sofologists are able to create an instant connection with customers and remove any friction from the buying journey.”
“Cycle Show, one of our biggest marketing exhibitions, was cancelled due to the pandemic – so we decided to take it online with Go Instore. The reach exceeded what we would expect to see at the in-person show with tens of thousands, possibly even hundreds of thousands, tuning in. ShopStream is the best way of leveraging our top of the range showroom and committed store staff to build a true omnichannel business that millions of customers around the world can enjoy.”
“Our M&S Video Expert service helps us to offer our customers flexible, easy and rewarding shopping experiences whether they choose to shop online, in-store, or both. We are building a shopping experience that’s fit for the future as our colleagues offer the same renowned experience expected in-store, to online customers, having started on Furniture, we have expanded to menswear and will launched on Lingerie in September 2021.”