Emplifi – About us

Go Instore is now part of the Emplifi family!

Emplifi is the unified CX platform top brands count on to elevate experiences.

Emplifi help brands optimize the experience at every touchpoint, interaction, and moment across the customer journey.

By bringing together marketing, commerce, and care all in one platform, brands are empowered with unified data and customer insights to turn experience gaps and missed opportunities into next steps. This is empathy, amplified.

The Numbers

25+

years at the forefront of CX and social media

18

global offices

1B+

monthly interactions Emplifi helps brands handle on social media

28M+

social media profiles monitored to power brands’ social strategy

138M+

daily VoC points analyzed to power CX action

7,000+

of the world’s best brands

Social Marketing Cloud

Convert your followers into customers. Amplify memorable experiences across your entire social presence (and do it at scale). From managing a multi-channel strategy to analyzing trends and optimizing performance, Emplifi’s social media marketing tools enable your brand to amplify and scale meaningful experiences.

Social Commerce Cloud

Make your brand shoppable. Deliver easy shopping experiences your customers crave on their favorite social platforms. In-the-moment, convenient shopping experiences are what customers expect, but now directly within their favorite social channel or platform. Generate new or additional revenue streams with eye-opening conversion rates through social channels and messaging apps.

Service Cloud

Show your customers you care. Power great customer service and care experiences that drive customer satisfaction, loyalty, and advocacy. Leverage AI and automation to support your customers and your contact center, feed actionable CX insights throughout the organization, and elevate experiences across the customer journey.

Book a demo and we’ll take care of the rest